W2W FAQ

Virtual Health/Telehealth

What is Virtual Health / Telehealth
Our online platform allows you to manage your healthcare journey from the convenience of your home or office, as long as you have access to a computer or phone and internet. Through our patient portal you can schedule an appointment and see our healthcare provider or review your records and charts without ever having to go to a physical doctor’s office.
How do I use the Ways2Well virtual health platform?
Prior to your appointment, you will receive a secure link via text message or email from ChARM Health, our secure patient portal. Log in 5 minutes prior to your appointment to check your connection status. Once the Ways2Well healthcare provider joins the virtual appointment, your consultation will occur via video conference.. All visits can be done on a computer, tablet or phone as long as you have a strong internet or cellular connection.

Account / Patient Portal

How do I get started?
To get started with WAYS2WELL, select an appointment time under ‘Initial Consultation’ and register with ChARM. You can also contact a Patient Concierge directly at 1 (800) 321-0864.
Can I become a patient if Ways2Well is unavailable in my state?
Currently, WAYS2WELL is only available in Texas. We will be expanding into other states so please look for us in your area soon!
How is my privacy protected?
To prevent unauthorized access to your information, our systems are run on HIPAA-compliant architecture, employing secure servers, firewalls, and encrypted back-ups.

Blood Draw

Do I Have to Make an Appointment for my Blood Draw?
Patients have the option of making an appointment for their blood draw or just walking into your most convenient Quest Diagnostics Texas location and waiting for the next available time. The lab will have the Ways2Well patient order waiting in their online database. The blood draw itself takes about 10 minutes.
How do I prepare for my blood draw?
We recommend that you fast prior to having any blood work done. This ensures more accurate results. To appropriately fast, please follow the steps below.

  • Fast for 12 hours (no food or beverages, except water).
  • Avoid alcohol for 24 hours.
  • Avoid strenuous exercise for 24 hours.
  • It is recommended that you drink plenty of water before having your blood drawn.
How do I schedule my blood draw?
You have the option of making an appointment for your blood draw or just walking into your most convenient Quest Diagnostics Texas location and waiting for the next available time. The lab will have your order waiting in their online database. The blood draw itself takes about 10 minutes.
Should I stop taking my medication/supplements before the test?
Not necessarily. Our healthcare professional will let you know in your initial meeting if there are any supplements or medications you need to stop prior to having your blood testing done.

Post-Blood Draw

Can I get a copy of my results faxed to my doctor?
Your results can be transmitted over secure e-mail or fax with a written request from your provider.
When will I get my results?
Your results should be ready in 5-10 business days. We will contact you once all of your labs have been received to schedule a follow-up appointment to review. After your appointment, your results will be uploaded into your ChARM Health Portal

Results & Consultations

Accuracy of Results
Clinical laboratory testing methods are highly regulated by the Food and Drug Administration (FDA). While lab results are reliable, it is important to understand that they are a diagnostic resource that should be used as part of a medical evaluation.
When Will I get My Results?
Your results should be ready in 5-10 business days. Ways2Well will contact you once all of your labs have been received to schedule a follow-up appointment to review. After your appointment, your results will be uploaded into your ChARM Health Portal
Can I have my results faxed or emailed to me?
Your results can be transmitted over secure e-mail or fax with a written request after your appointment.
In which states can I purchase a consultation?
Currently, WAYS2WELL is only available in Texas. We will be expanding into other states so please look for us in your area soon!
How much do consultations cost?
  • Initial Consultation (15 minutes) – FREE
  • Comprehensive Lab Reviews – $120
  • Follow-Up Visits – $60
How long do consultations take?
Depending on your needs the length of each visit can vary. Our FREE initial consultations are no more than 15 minutes. Comprehensive lab reviews will last up to 45 minutes. Routine and follow-up visits can be less than 30 minutes. Our scheduling system is set up to allow for an appropriate amount of time, based on your current needs.
Should I share my results with my physician?

Purchasing

Can I use my HSA/FSA to pay for this testing?
Medical savings accounts (HAS, HRA, FSA, MSA) may allow you to use your account for payment for wellness products and services, you will need to contact your employer or medical savings account administrator for availability.
Does Ways2Well accept insurance
WAYS2WELL services are not reimbursable by Medicare, Medicaid or any other government health care program, or any commercial insurer, managed care organization, preferred provider organization or other payors. Upon request, WAYS2WELL will provide documentation for services that you can submit to your insurance for reimbursement for out of pocket costs. WAYS2WELL cannot guarantee that carriers will reimburse for any out of pocket expense.

Pharmacy & Prescriptions

What is ReviveRx?
Revive Rx is a licensed pharmacy that offers affordable, cost-efficient, cash pay healthcare options for your health management needs. Compounding your prescriptions ourselves allows us to ensure they’re of the highest quality, highly effective, and affordable to our patients. Specializing in men and women’s health, we can assist those struggling with hair loss, weight management, hormone imbalances, infertility, sexual health, malnourishment, and age management.
Where do I get my prescriptions?
Ways2Well partners with Revive Rx Pharmacy and ships prescriptions direct to patients homes or offices for your convenience. Refills can be requested via text at XXXX and arrive in 2 business days. No more waiting in line at the pharmacy! For more info please visit Revive Rx Pharmacy.

Hormone Therapy

What is hormone optimization?
If hormone levels are below the optimal range and symptoms are present, we formulate a plan to help improve hormone function or replace the hormones your body is no longer making through prescription vitamins and supplements to improve hormone function.
Is hormone therapy right for me?
After a comprehensive blood lab analysis at Ways2Well, our medical team will be able to evaluate and determine if a patient’s hormone levels are below the optimal range. If you are experiencing any symptoms such as fatigue, weight gain, thin/dry skin, or simply not feeling yourself, a simple blood test can help determine what is missing. Often times, there are deficiencies in vitamins, minerals, nutrition, and sleep that affect hormone production, and correcting this can improve hormone function naturally.